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Returns Policy

We now offer FREE returns to the following countries:

  • Ireland
  • United Kingdom
  • United States
  • Austria
  • Belgium
  • Germany
  • France
  • Luxembourg
  • Netherlands
  • Sweden
  • Denmark
    For all other countries, please visit our returns portal for local prices.

    To process your return, please visit the following page and select "German" under "Language":


    We understand that you can't always find the right size (and sometimes you change your mind!), so we offer the possibility of returns and refunds.

    When making a return, please note the following points:

    • You'll need to provide proof of purchase, such as a receipt and/or order number.
    • Once you've completed your return, you're responsible for keeping the tracking number.
    • The products must be returned within 28 days of receipt of the order.
    • Please keep a photo of your order for return before handing it in for return, as a safeguard on your part.
    • Products must be unworn, unused, unwashed and with all tags attached.
    • Socks can only be returned if they are sealed and in their original packaging.
    • Refunds can only be made to the original payment method used.
    • Online exchanges are excluded from our return policy. You can return online orders for a refund or exchange at one of our stores.
    • For purchases made with a combination of card and gift card, the refund will be applied to the gift card first.
    • Separate orders cannot be returned together - this will only cause delays in processing your return.
    • We can't process returns for gift cards.

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