- Refunds for sale items and gift boxes can be made up until 14 days of receiving your order
- Non sale items can be returned online within 28 days of receiving your order, for a refund only. Alternatively, they can be returned or exchanged at one of our clubhouses
- Exchanges for online purchases can only be made in one of our stores. This must be done before the returns period expires
- United Kingdom
For purchases made in store you can make a return to any of our ROI clubhouses for a refund or exchange within 14 days of the initial purchase.
In the case of split payments (such as half gift card, half bank card) the refund will first go to the gift card used and any remaining amount will go to the bank card.
WAREHOUSE OUTLET POLICY
For purchases made in our warehouse outlets, all sales are final. This does not affect your statutory rights.